Refund policy

Effective Date: 19 March, 2026

At PB Kinetics, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please read our policy below to understand how returns, refunds, and exchanges work.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned with original packaging (if applicable)

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within 2 DAYS of receiving your order.

  • Requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at pbkinetics@gmail.com

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 4 Business Days Excluding weekends and public holidays (all National And International).

  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items.

  • If you need to exchange an item, please contact us at pbkinetics@gmail.com within 2 DAYS of delivery.

Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 2 DAYS of receiving the item

  • Include clear photos of the issue along with your order details

We will review your request and offer a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, worn, or washed

  • Products returned without prior approval

  • Customized or made-to-order items (if applicable)

  • Items marked as final sale

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping charges (if any) are non-refundable.

8. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  • Check your bank account again

  • Contact your payment provider or bank

  • If the issue persists, contact us at pbkinetics@gmail.com

9. Contact Us

If you have any questions about returns or refunds, please contact us:

PB Kinetics
Email: pbkinetics@gmail.com